Refund policy

1. How to Initiate a Return
To start a return, please contact our customer service team via WhatsApp or Email.

2. Required Information
When submitting your return request, you must include the following information so we can process it quickly:

• Your Order Number
• The Reason for the return
• A clear Photo showing the current condition of the item

3. Evaluation Process
Once we receive your request, our team will review the provided information and photo to determine if the item is acceptable for return.

• If the item is not acceptable: Your return request will be denied, and we will notify you with the specific reason.
• If the item is acceptable: We will proceed with the refund approval process.

4. Refund Approval & Processing
Refund approvals are based on the total value of the return:

• Returns under $200: If your item is deemed acceptable, your refund will be auto-approved.
• Returns of $200 or more: These higher-value returns require Manager Approval. If the manager denies the return, you will be notified with the reason. If approved, we will proceed with your refund.

5. Receiving Your Refund
Once your refund is approved (either auto-approved or manager-approved), we will issue the refund to your original payment method. You will receive a notification confirming that the refund has been issued, along with an expected timeline for the funds to appear in your account.